KitchenAid Online Store | Box Grater - KG300OB

KitchenAid Online Store | Box Grater - KG300OB

RE: KitchenAid From: Customer Service, KitchenAid (KitchenAid.CustomerService@pfz.com) Sent:Wed 8/15/07 10:00 AM To: Dale Good Morning~ Thank you for your response! An order for a new grater has been placed and you can expect that within 5-10 business days via UPS. If we can be of any further assistance, please let us know! Sincerely, Kristin Consumer Relations 1.800.999.2811 Ext: 2593 Monday - Friday 8am-5pm EST kitchenaid.customerservice@lifetimebrands.com *When responding, please include entire email for continuity* -------------------------------------------------------------------------------- From: Dale Sent: Wed 8/15/2007 9:39 AM To: Customer Service, KitchenAid Subject: RE: KitchenAid WOW! Thank you! I never expected this! What a nice surprise. I'll be sure to tell all my friends and post this response on the internet. Many thanks! -------------------------------------------------------------------------------- Subject: RE: KitchenAid Date: Fri, 10 Aug 2007 15:37:12 -0400 From: KitchenAid.CustomerService@pfz.com Good Afternoon, We do apologize for the problem you had with your grater box and would be happy to replace it for you free of charge. Please send us your full name, physical address and phone number. We look forward to resolving this for you. Sincerely, Katie Freedline Consumer Relations 1.800.999.2811 Ext: 2593 Monday - Friday 8am-5pm EST kitchenaid.customerservice@lifetimebrands.com *When responding, please include entire email for continuity* -------------------------------------------------------------------------------- From: countertopcollectionUSA@KitchenAid.com [mailto:countertopcollectionUSA@KitchenAid.com] Sent: Fri 8/10/2007 3:20 PM To: dartssnake@hotmail.com Subject: KitchenAid Dear Sir or Madam, Thank you for visiting the KitchenAid website! We appreciate the opportunity to respond to your inquiry. I wanted to take a moment and send a response to inform you that your email was received, and it has been forwarded to our Gadgets and Utensils Department. This may cause a slight delay in the response to your inquiry. You may also contact this department by calling (toll-free) 800-999-2811, option 1, extension 2593. They are able to assist you from 8:30 a.m. to 5:00 p.m., Monday through Friday. Thank you for contacting KitchenAid! We are happy to assist you. Sincerely, Ian Communications Coordinator KitchenAid Customer Satisfaction Center -----Original Message----- From: Sent: 8/10/2007 03:05:35 PM To: ktaredirect@suresource.com Subject: Product Info Store: Kitchenaid I have a Model: KG300OB Box grater and the collection cup/storage container that slides onto the bottom broke when it slipped from my fiancee's son's hand. I was wondering if it would be possible to buy a replacement part for this very handy gadget?