RyanEdwards

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Member Since:

May 19, 2015


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Austin, Texas, Un


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About RyanEdwards:

More and more consumers are taking to social media to air their grievances instead of calling customer support. In fact, 42% of customers who reach out to brands via social media expect a response in less than 60 minutes. It's also been reported, however, that 80% of customer service inquiries posted on social media go unanswered. Because of this, it's becoming more important for companies to create an integrated social media strategy buy instagram followers and likes that includes all aspects of the business, from sales to customer service. With only 17% of companies saying their social strategy is mature, it's clear that there’s still a significant learning curve for organizations.

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