ladyJ wrote:

Received 690 days ago

For this recommendation: Geilla Custom-Blended Foundation.

Yes Giella herself is a nice, professional individual HOWEVER one of her staff of which Giella stands behind is prejudice. If you demand exact matches and you do not look like a barbie doll > shop elsewhere as Katrina who puts on her smile even when taking back incorrect match after incorrect match, when you complain about her to Giella who ALWAYS makes herself available, her help provide a lot less help. I myself pointing out the gross incorrect matches and received new product that was still not correct, had to send it to her via mail and 7 lipsticks later *as I kept all the incorrect matches as they are in the same color family and I can mix them* I still do not have an exact match, on top of which I was treated horribly by her staff because I came in baggy clothing and was not wearing my expensive jewelery as I never do whilst in the city, meanwhile her little helper who obviously makes many mistakes and does many re-dos and smiles and smiles could not afford my cheapest ring, nor should anyone judge a book by its cover, or weight, but apparently a counter girl determines just who Giellas clientèle are. I was intending to sue both the store HB and Giellas company, but it is not fair to cost Giella (who is very nice woman) any heartship, other then loosing a very good customer and the pr and referrals I in the past gave. I prefer prescriptives for making lipsticks as the service is not prejudice and it costs the same and the product is higher grade. However, the only thing that sets Giella apart from other custom blends is her particular brand of micas etc for eyeshadow no BUT THEN AGAIN WHO CAN have products made while not there in person when trying to make a shadow color. Disgusting to have such a prejudice representative of ones brand although I personally know that Giella at least in a professional capacity is not of the same low manner as her counter girl Katrina.