Barnes and Noble: Send - Why People Email so Badly and How to Do It Better by David Shipley and Will Schwalbe
Email and I met during the angst-ridden years of my first "real" job. Through required lectures on work politics, ethics and etiquette, I readily grasped the transformative (and destructive) impact of hitting "send." Not everyone is so lucky, as the title of this book suggests. And, lately, emotions are running higher than ever, even as email begins to outpace snail mail as a form of communication. This book is a welcome reality check, reminding us of just how much power we wield whilst hovering over a keyboard.